Internal Tools
Custom dashboards, admin panels, job trackers, intake systems, and approval workflows designed around the way your team already works.
Software studio · Utah
Custom software for the workflowsyour off-the-shelf tools don't handle.
Citadel Ten helps small businesses automate repetitive admin work, connect disconnected systems, reconcile messy data, and build the internal tools and websites they can't get off the shelf — without hiring a full engineering team.
- Led by a senior engineer
- Works around your tools
- No bloated platforms
Fig. 01Workflow schematic
What we do
Most small businesses don't need another platform — they need the few pieces of software their off-the-shelf tools never covered. Citadel Ten builds those pieces around the systems you already use, so the manual, in-between work quietly disappears.
- Internal tools
- Workflow automation
- Data reconciliation
- System integrations
- Websites & rebuilds
- Practical AI
The problem
If your team still does it by hand every week, it's worth a look.
Manual work hides in the gaps between tools. Individually the tasks feel small; together they cost real hours, revenue, and follow-through.
- Key knowledge that lives in one person's head — or one fragile spreadsheet.
- Work that only moves forward when someone remembers to push it.
- No clear view of what's slipping until a customer points it out.
- Hours disappearing into copy-paste, cleanup, and re-entry every week.
- Tools that don't talk to each other — so the copying falls to you.
- Software that almost fits — with a pile of manual workarounds for the rest.
Services
What Citadel Ten can build
Five categories, one principle: lightweight software shaped around how your team already works.
Workflow Automation & Integrations
Automations that cut repetitive admin and integrations that keep your tools in sync — follow-ups, reminders, customer updates, form intake, notifications, and handoffs between systems.
Data Reconciliation & Reporting
Systems that clean up messy exports, match records across tools, flag inconsistencies, and produce reliable reports without the spreadsheet marathon.
Websites & Lead Capture
New websites, rebuilds, and landing pages — plus contact forms, performance, and conversion improvements for sites that need to work harder.
AI-Assisted Operations
Practical AI that summarizes, classifies, extracts, and drafts inside real business processes — used where it genuinely removes friction, not as a gimmick.
How it works
A simple process, built around one painful workflow.
You're in the loop at every step — we share clear updates on what's being built and why, reply quickly when questions come up, and never go quiet between milestones.
- 01
Workflow Review
We find the manual process, bottleneck, or recurring headache that's actually worth fixing first.
- 02
Solution Design
We map the current workflow, the tools involved, the edge cases, and the outcome you're really after.
- 03
Build & Integrate
We build a lightweight solution around your existing systems, instead of forcing a full platform replacement.
- 04
Iterate & Support
We refine the workflow after real-world use and provide ongoing support or improvements where it makes sense.
Example work
From manual to automated
A sample of everyday workflows — the manual version, and what a lightweight custom build turns it into.
- Manual
Quotes that go quiet after they're sent
AutomatedAutomatic, well-timed follow-up until they close or bow out.
- Manual
Customers calling the front desk for status
AutomatedJob and repair updates that reach them without a phone call.
- Manual
Maintenance requests missing key details
AutomatedIntake that collects photos and specifics before staff respond.
- Manual
Messy spreadsheets and monthly CSV exports
AutomatedA clean, reliable weekly report generated on its own.
- Manual
Missed calls during a busy shift
AutomatedAn instant text-back so the lead never goes cold.
- Manual
The same data retyped across four systems
AutomatedOne connection that keeps forms, CRM, and books in sync.
Why Citadel Ten
A serious technical partner, without the overhead.
We work around your stack
Solutions are built to fit the tools you already pay for — not to replace them with one more platform to learn.
Expert engineering, directly
You work with the engineer building the system. No account managers, no offshore handoffs, no telephone game.
Outcomes, not buzzwords
Every project is scoped around a concrete business result — hours saved, revenue recovered, errors removed.
Right-sized and maintainable
We build the simplest thing that solves the problem, documented and supported so it keeps running after handoff.
About
Real engineering — direct, not outsourced.
Citadel Ten is a software studio led by a senior engineer with 10+ years building and shipping production systems. We bring that depth to small businesses that need practical software they can't get off the shelf.
You work directly with the engineer building your system — never handed off to a junior learning on your budget. You'll always know where things stand, and every engagement starts with your real workflow, not a product pitch.
Profile
- Experience
- 10+ years
- Focus
- Automation & custom software
- Based in
- Utah, United States
- Entity
- Citadel Ten LLC
Engagement models
Scoped around the value of the workflow.
Pricing depends on the value and complexity of the problem, not hours on a clock. Most engagements start with a short, focused review before any build.
Workflow Review
$250–$750one-time
The best first step when there's clear pain but the scope is still fuzzy.
- 60–90 minute working session
- Current-state process map
- Prioritized automation opportunities
- Rough cost & timeline — credited toward a build
Fixed-Scope Build
from $1,500per project
A clear, well-defined project: an automation, a report generator, a small internal tool.
- Defined deliverables and out-of-scope
- Built around your existing tools
- Tested against real examples
- Milestone-based payments
Support Retainer
from $250/momonthly
Ongoing monitoring, improvements, and recurring reports once a system is live.
- Maintain and monitor automations
- Small improvements as you grow
- Recurring report generation
- Priority support
Website builds and improvements are quoted per project. Larger internal tools and integrations use milestone-based pricing.
FAQ
Common questions
Do I have to replace the software I already use?
No. The whole approach is to build lightweight tools and automations around your existing systems, so your team keeps working the way it already does.
Is this just another AI automation agency?
No. Citadel Ten is a software studio. AI is one tool in the kit, used only where it removes real friction. Most projects are practical internal tools, integrations, and workflow automation.
Do you build websites, or only automate workflows?
Both. Workflow automation is the core of what we do, but Citadel Ten also builds and rebuilds websites, custom internal tools, and integrations. If it's practical software that helps your business run better, it's in scope.
How do projects usually start?
With a short workflow review. We identify the process worth fixing, estimate the value of solving it, and decide together whether a custom solution makes sense before any build begins.
How much does a project cost?
It depends on the value and complexity of the workflow. Small automations and website work can be fixed-fee; larger tools and integrations use milestone-based pricing or a monthly retainer.
Get in touch
Have a workflow that feels more manual than it should?
Send a short note about the process, spreadsheet, report, or follow-up you want to improve — the more concrete, the better.
Directalex@citadelten.com
We read every message and reply personally — usually within a business day.